Points for Prizes

Frequently Asked Questions

Q: Is there a limit on how many tickets may be entered into The Club for Play It Again™ entries and for Points for Prizes® reward points?
A: There is no ticket entry limit; however there is a Point Accumulation Cap of no more than 5,000 points per calendar month. Once a player enters enough tickets to earn 5,000 points, they will not be able to enter more tickets until the next calendar month begins. (This includes Instant Tickets and Terminal-Generated Tickets)
Q: What happens if I go over my 5,000 Point Accumulation Cap?
A: Upon the award of points for the ticket that breaks the 5,000 Point Accumulation Cap, you will no longer be eligible to earn Points, or enter Play It Again™ or Second-Chance drawing entries until the first day of the following calendar month.
Q: Will I be able to enter eligible tickets for Play It Again™ or Second-Chance Promotion entries if I reach my Point Accumulation Cap?
A: No, you may begin entering eligible tickets again the first day of the following calendar month.
Q: Is there a limit on the number of points that can be redeemed for merchandise in the Points for Prizes® store?
A: Yes, players will be subject to a Point Redemption Cap of 100,000 points for merchandise redemptions annually. (Points for Drawings™ entries are not included in the annual Point Redemption Cap)
Q: Why am I required to enter additional personal information such as the last four digits of my Social Security Number?
A: Such information is necessary to help validate the identification of the member and thereby maintain the integrity of the Points for Prizes® program. In doing so, the ALC can verify that the member is at least eighteen (18) years of age, as required by law; and ensure that each member has no more than one account, as required by the program's Rules and Terms of Use. The requested information is secured via encryption and is not used for any other purpose.
Q: Can I still register to be in The Club if I don't want to provide the last four digits of my Social Security number?
A: No, unless your identification is appropriately confirmed, you will not be able to enter tickets, earn or redeem Points for Prizes® or enter Play It Again™ or Second-Chance Promotion entries.
Q: I've entered all of the requested information, including the last four digits of my Social Security number, and the website is not able to verify my identity. What can I do?
A: First, be sure you have entered your Social Security number and all other information correctly. Check to be sure all information is correct. If you still are denied access to enter eligible tickets, you can use one of the following alternative methods to verify your identity:
  • Contact the Winner Services Hotline at 1-800-201-0108 between the hours of 6:00 A.M. and 6:00 P.M. CT Monday - Friday. You will be asked for your account setup information and to provide a copy of your state-issued ID.
  • U.S. Mail: Mail a copy of proof of identification to Arkansas Scholarship Lottery, P.O. Box 3238, Little Rock, AR 72203-3239, ATTN: Club VERIFICATION. You MUST include the email address you will use as your user ID, current residence address, and telephone number; or
  • FAX 501-683-4058. Fax a copy of proof of identification, ATTN: Club VERIFICATION. You MUST include the email address you will use as your user ID, current residence address, and telephone number with this transmission.
  • NOTE: Acceptable forms of ID include State-issued Driver's License, Social Security Card, Voter's Registration Identification Card, State-Issued Identification Card, Military Identification Card, Passport, or Alien Registration Receipt Card.
  • Once your information is received by any of the above methods, please allow five (5) business days for the review and approval process to be completed. You will then be notified using your contact information. Unless your identification is appropriately confirmed, you will not be able to enter tickets, earn or redeem Points for Prizes® or enter Play It Again™ or Second-Chance Promotion entries.
Q: What should I do if an order I receive is incorrect or damaged?
A: Contact the Winner Services Hotline at 1-800-201-0108 between the hours of 6:00 A.M. and 6:00 P.M. CT Monday-Friday.
Q: What should I do if I don't receive an item that I ordered?
A: Contact the Winner Services Hotline at 1-800-201-0108 between the hours of 6:00 A.M. and 6:00 P.M. CT Monday-Friday.
Q: Can I cancel my order?
A: Orders cannot be cancelled after they have been entered. Be sure to check all the details carefully on the order confirmation page before submitting the order.
Q: How do I set up a Points for Prizes® account?
A: If you are not already a member of The Club, you can sign up by clicking Register at the top of the page.
Q: What games are eligible for Points for Prizes®?
A: The instant games eligible for Play It Again™ drawings are also eligible for Points for Prizes®. You can see which games are eligible by going to Eligible Games. Only non-winning instant tickets can be entered. Winning and non-winning terminal-generated games (like Powerball®) are eligible. POINTS FOR PRIZES CODE(s) Codesfrom terminal-generated tickets must be entered within 180 days of the purchase date and/or last draw date printed on the front of the ticket.
Q: Do I need to keep the tickets after I have submitted them?
A: Unless you have a need to retain your tickets, you are encouraged to properly dispose of your tickets after you have submitted them.
Q: How do I enter my tickets for Points for Prizes®?
A: Once logged in, go to the Enter Tickets tab at the top of the page. Refer to the diagrams and instructions on the page for how to enter tickets.
Q: Where do I find the numbers on a ticket to enter?
A: For non-winning instant tickets, the TICKET NUMBER is located on the BACK of the instant ticket. It contains 13 digits separated by dashes (XXX-XXXXXX-X-XXX). The ENTRY NUMBER is located under the scratch-off covering on the FRONT of the instant ticket. It contains 12 digits and three of the digits will have a box around them.

For terminal-generated tickets (like Powerball®), the POINTS FOR PRIZES CODE contains 20 letters and numbers separated by dashes (XXXXX-XXXXX-XXXXX-XXXXX) and is located in a box on the front of the ticket

Q: My entry is not being accepted. What can I do?
A: If you have an instant ticket, check your ticket carefully to make sure it is not an instant winner. Winning tickets cannot be entered in Play It Again™ or for Points for Prizes®. Next, make sure you entered the correct numbers from your ticket. Refer to the Enter Tickets page for diagrams of where to find the Entry and Ticket numbers. Then, check that all the scratch-off covering has been removed from around the Entry Number and is not causing a "0" to look like an "8," for example. If you have a terminal-generated ticket, make sure it has not passed the 180 day limit for cashing or entry. If it has been longer than 180 days since the purchase date and/or last draw date printed on the ticket, it is not eligible. If you still cannot enter the ticket, use the Feedback form to report the issue and be sure to include all the ticket number information.
Q: Why can't I enter my Cash 3 or Cash 4 POINTS FOR PRIZES CODE?
A: Players must wait 30 minutes after purchasing these games before they can be submitted. Cancelled Cash 3 and Cash 4 tickets are not eligible.
Q: I just cashed in my winnings on my terminal-generated ticket, but I forgot to enter my POINTS FOR PRIZES CODE beforehand. What can I do?
A: You may ask the retailer that cashed your ticket to give it back to you if they still have it. They may mark the ticket in some way to show that it has already been paid before they give it back to you. If the retailer needs to keep the cashed ticket for their records, they may elect to make a copy of the ticket for you or cut the POINTS FOR PRIZES CODE from the ticket and return the code that way.
Q: What if I get a message saying the ticket was previously submitted?
A: Any eligible ticket can only be entered once. If the ticket has already been entered, an error message to that effect will appear on the page.
Q: I have forgotten my password. What can I do?
A: To reset your password, click the "Forgot your password?" link on the Log In page and follow the directions.
Q: How do I change my personal account information?
A: To change your account information, log in with your e-mail address and password and then go to My Account at the top of the page to make any corrections.
Q: Why did I get locked out of the entry program?
A: If you make ten (10) consecutive unsuccessful attempts to enter a ticket, you will be locked out of the entry system for twelve (12) hours. This is a security precaution built into the entry system to prevent cheating.
Q: What should I do if I am not receiving e-mails from The Club?
A: It is possible that e-mails are being blocked by a Spam filter on your computer. You can access a copy of many e-mails that were sent to you by going to My Account and then clicking the Message Center tab.
Q: What should I do if I encounter a problem on The Club website?
A: Click the Feedback tab at the top of the page to let us know the type of problem you are experiencing. We will assist you via return e-mail.
Q: How many points do I get for each ticket?
A: The number of points awarded on each ticket will vary. After submitting the entry numbers from each ticket, the number of points you have been awarded will appear on the page.
Q: How do I check my points balance?
A: Your current points balance is displayed in the upper right corner of any Club website page after you have logged in. You can also get details on your points by going to My Account and then clicking the Order History tab.
Q: How do I redeem my points?
A: Click the Redeem Points for Prizes tab to go to a page showing currently available items. Click on an item and you will go to a page that provides additional information about that item. To place an order, indicate the number of each item you would like to order and then click Add to Cart. You will have an opportunity to confirm the details of the order before the order is placed.