Points for Prizes

Frequently Asked Questions

Q: Is there a limit on how many tickets may be entered into The Club for Play It Again® entries and for Points for Prizes® reward points?
A: There is no ticket entry limit; however, there is a Point Accumulation Cap of no more than 5,000 points per calendar month. Once a player enters enough tickets to earn 5,000 points, they will not be able to enter more tickets to earn points until the next calendar month begins. (This includes Instant Tickets and Terminal-Generated Tickets) Once the Point Accumulation Cap has been met, a player may continue to enter eligible Instant Tickets for Play It Again® or Second-Chance drawing entries without earning Points for Prizes® reward points. Eligible ticket entries will begin earning points again when the next calendar month begins.
Q: Is there a limit on the number of points that can be redeemed for merchandise in the Points for Prizes® store?
A: Yes, players will be subject to a Point Redemption Cap of 100,000 points for merchandise redemptions annually. (Points for Drawings® entries are not included in the annual Point Redemption Cap)
Q: Why am I required to enter the last four digits of my Social Security Number?
A: Such information is necessary to help validate the identification of the member and thereby maintain the integrity of the Points for Prizes® program. In doing so, the ASL can verify that the member is at least eighteen (18) years of age, as required by law; and ensure that each member has no more than one account, as required by the program's Rules and Terms of Use. The requested information is secured via encryption and is not used for any other purpose.
Q: Can I still register to be in The Club if I don't want to provide the last four digits of my Social Security number?
A: No, unless your identification is appropriately confirmed, you will not be able to enter tickets, earn or redeem Points for Prizes® or enter Play It Again® or Second-Chance Promotion drawings.
Q: I've entered all of the requested information, including the last four digits of my Social Security number, and the website is not able to verify my identity. What can I do?
A: First, be sure you have entered your Social Security number and all other information correctly. If you still are denied access, you can use one of the following alternative methods to verify your identity:
  • Contact the Player Services Hotline at 1-800-201-0108 between the hours of 7:00 A.M. and 7:00 P.M. CT Monday – Friday. You will be asked for your account setup information and to provide a copy of your state-issued ID.
  • U.S. Mail: Mail a copy of proof of identification to Arkansas Scholarship Lottery, P.O. Box 3238, Little Rock, AR 72203-3239, ATTN: Club Verification. You MUST include the email address you will use as your user ID, current residence address, and telephone number; or
  • FAX 501-683-4058. Fax a copy of proof of identification, ATTN: Club Verification. You MUST include the email address you will use as your user ID, current residence address, and telephone number with this transmission.
  • NOTE: Acceptable forms of ID include State-issued Driver's License, Social Security Card, Voter's Registration Identification Card, State-Issued Identification Card, Military Identification Card, Passport, or Alien Registration Receipt Card.
  • Once your information is received by any of the above methods, please allow five (5) business days for the review and approval process to be completed. You will then be notified using your contact information. Unless your identification is appropriately confirmed, you will not be able to enter tickets, earn or redeem Points for Prizes® or enter Play It Again® or Second-Chance Promotion drawings.
Q: What should I do if an order I receive is incorrect or damaged?
A: Contact the Player Services Hotline at 1-800-201-0108 between the hours of 7:00 A.M. and 7:00 P.M. CT Monday-Friday, 7:00 A.M. and 4:00 P.M. CT Saturday-Sunday. If the item(s) in your order is damaged or defective, please contact Player Services within 30 days of receipt.
Q: What should I do if I don't receive an item that I ordered?
A: Contact the Player Services Hotline at 1-800-201-0108 between the hours of 7:00 A.M. and 7:00 P.M. CT Monday-Friday, 7:00 A.M. and 4:00 P.M. CT Saturday - Sunday.
Q: Can I cancel my order?
A: Orders cannot be cancelled after they have been entered. Be sure to check all the details carefully on the order confirmation page before submitting the order.
Q: How do I set up a Club account?
A: You may sign up by clicking Register at the top of the page.
Q: What games are eligible for Points for Prizes®?
A:

Eligible non-winning instant tickets and eligible non-winning AND winning terminal-generated tickets will earn Points for Prizes®.

You may see which instant games are eligible by going to Eligible Games. These are games that have not passed their Last Redeem Date and will be in a future Play It Again® drawing. These dates can be found by going to our main website, www.MyArkansasLottery.com, clicking "GAMES" and then "INSTANT GAMES" and then finding your instant game. If you do not see your instant game, then it has passed its Last Day to Redeem and will no longer be eligible for entry into The Club.

Terminal-generated tickets must be entered within 180 days of the purchase date and/or last draw date printed on the front of the ticket.

Q: Do I need to keep the tickets after I have submitted them?
A: Unless you have a need to retain your tickets, you are encouraged to properly dispose of your tickets after you have submitted them.
Q: How do I enter my tickets for Points for Prizes®?
A: Once logged in, use the Enter Tickets link in The Club drop-down box at the top of the page or the Enter Tickets link on the Club homepage. Refer to the diagrams and instructions on the page for how to enter tickets. You may also enter your tickets using the barcode scanner on our app, AR Lottery + Club. The app can be downloaded on the Google Play or Apple App Store.
Q: Where do I find the numbers on a ticket to enter?
A: For non-winning instant tickets, the TICKET NUMBER is located on the BACK of the ticket. It contains 13 digits separated by dashes (XXX-XXXXXX-X-XXX). The ENTRY NUMBER is located under the scratch-off covering on the FRONT of the ticket. It contains 12 digits and three of the digits will have a box around them.

For terminal-generated tickets (like Powerball®), the POINTS FOR PRIZES® CODE contains 20 letters and numbers separated by dashes (XXXXX-XXXXX-XXXXX-XXXXX) and is located in a box on the front of the ticket

Q: My entry is not being accepted. What can I do?
A: If you have an instant ticket, check your ticket carefully to make sure it is not a winner. Winning instant tickets cannot be entered into the Club. Next, make sure you entered the correct numbers from your ticket. Refer to the Enter Tickets page for diagrams of where to find the Entry and Ticket numbers. Then, check that all the scratch-off covering has been removed from around the Entry Number and is not causing a "0" to look like an "8," for example. If you have a terminal-generated ticket, make sure it has not passed the 180-day limit for cashing or entry. If it has been longer than 180 days since the purchase date and/or last draw date printed on the ticket, it is not eligible. If you still cannot enter the ticket, use the Feedback form to report the issue and be sure to include all the ticket number information.
Q: Why can't I enter my Cash 3 or Cash 4 tickets?
A: Players must wait 30 minutes after purchasing these games before they can be submitted. Cancelled Cash 3 and Cash 4 tickets are not eligible.
Q: I just cashed in my winnings on my terminal-generated ticket, but I forgot to enter my ticket beforehand. What can I do?
A: You may ask the retailer that cashed your ticket to give it back to you if they still have it. They may mark the ticket in some way to show that it has already been paid before they give it back to you. If the retailer needs to keep the cashed ticket for their records, they may elect to make a copy of the ticket for you or cut the POINTS FOR PRIZES® CODE from the ticket and return the code that way. If the retailer needs to keep the ticket for their records, another suggestion is to take a photo of the ticket with the POINTS FOR PRIZES® CODE.
Q: What if I get a message saying the ticket was previously submitted?
A: Any eligible ticket can only be entered once. If the ticket has already been entered, an error message to that effect will appear on the page.
Q: I have forgotten my password. What can I do?
A: To reset your password, click the "Forgot your password?" link on the Log In page and follow the directions. If you need assistance, please call the Player Services Hotline at 1-800-201-0108 or use the Feedback form.
Q: How do I change my personal account information?
A: To change your account information, log in with your email address and password and then go to My Account at the top of the page to make any corrections. If you need assistance, please call the Player Services Hotline at 1-800-201-0108 or use the Feedback form.
Q: Why did I get locked out of the entry program?
A: If you make ten (10) consecutive unsuccessful attempts to enter a ticket, you will be locked out of the entry system for twenty-four (24) hours. This is a security precaution built into the entry system.
Q: What should I do if I am not receiving emails from The Club?
A: It is possible that emails are being blocked by a Spam filter on your computer. If you see Club emails in your Spam or Junk folder, please whitelist our email address.
Q: What should I do if I encounter a problem on The Club website?
A: Click the Feedback tab at the top of the page to let us know the type of problem you are experiencing. We will assist you via return e-mail.
Q: How many points do I get for each ticket?
A: The number of points awarded on each ticket will vary. After submitting the entry numbers or scanning each ticket, the number of points you have been awarded will appear on the page.
Q: How do I check my points balance?
A: Your current points balance is displayed in the upper right corner of any Club website page after you have logged in. You can also get details on your points by going to My Account and then clicking the Points History tab.
Q: How do I redeem my points?
A: Click the Redeem Points for Prizes® tab to go to a page showing currently available items. Click on an item and you will go to a page that provides additional information about that item. To place an order, indicate the number of each item you would like to order and then click Add to Cart. You will have an opportunity to confirm the details of the order before the order is placed. You may also redeem entries into Points for Drawings®. Click the Redeem Points for Drawings link to see a list of current drawings. Click the drawing to see details. Note: product images are only available on the desktop site.
Q: How do I download the app?
A: If you have an android device, go to the Google Play store and search "AR Lottery + Club". If you have an iOS device, go to the App Store and search "AR Lottery + Club".